Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund.
2. Include in your package a signed letter stating the reason for your return and the original documents you received with your order.
Return shipping is the responsibility of the buyer and any paid postal/carriage charge is non-refundable unless goods are deemed damaged or faulty prior to having been shipped.
We accept returns for faulty items you will be offered a full refund (including postage costs) or a replacement item.
Please contact us should you wish to return your order and need assistance.
Some items can not be returned if they are opened.
For hygiene and safety reasons certain items may not be exchanged or returned if open or used. Items must be in UNWORN/UNUSED/UNDAMAGED condition & returned with all original packaging.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Returns are accepted within 14 days of receiving your purchase and only if merchandise/products are in the original packaging with any tags and security seals still in place.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. Return shipping is the responsibility of the buyer.
All orders are shipped within 48 hours (usually much sooner!) Monday - Friday 9am - 5pm.
We use the following carriers to deliver our orders:
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Standard shipping costs £4.99
Free delivery for any orders over £30. Simply type in coupon code "FREEPOST" when check out.
All orders will be dispatched in plain packaging to ensure your privacy and discretion at all times.
We are more than happy to share our products around the globe.
Contact us with details of the items that you would like to order so we can get a quote for your shipment.
International shipping costs start from £12.99
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.